Retail Tech built in Dynamics 365 Commerce for real-world solutions
Frontline Tech is a retail technology consultancy and product company specializing in Microsoft Dynamics 365 Commerce. We deliver practical, scalable solutions designed for complex, multi-market retail environments.
Built within one of Europe’s largest retail organizations, our expertise is shaped by real operational challenges, not theory. From large-scale Dynamics 365 Commerce implementations to specialized ISV modules and fiscal-compliant POS solutions, we help retailers run and evolve their technology with confidence.
Retail technology, shaped by real operations.
Total countries with live stores
Live stores
Years of global retail tech experience
Fiscal country solutions
Our latest updates
News & Announcements
Stay informed about developments at Frontline Tech, including product announcements, market expansions, and important updates related to our retail technology solutions and ongoing work with enterprise retailers.
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FRONTLINE TECH to add support for 12 Fiscal POS solutions
We are expanding our market reach to support retailers operating across 12 complex, regulated countries.
3000+
Live stores
30+
Countries
Built for retail.
Proven at scale.
Frontline Tech was built inside one of Europe's largest retail groups. We understand what it takes to scale technology across thousands of stores, complex supply chains, and diverse markets.
Our approach combines deep domain expertise, pragmatic problem-solving, and a Scandinavian focus on simplicity. We help retailers operate with confidence and clarity, even in highly regulated and complex environments.
Domain expertise
Deep retail knowledge
Pragmatic approach
Solutions that work
Nordic simplicity
Clarity over complexity
Why choose Frontline Tech?
Retail reality
- Experience built inside a real retail organization with high-volume operations
- Supporting live retail operations across multiple countries
- Omnichannel platforms operating at enterprise scale
Technical focus
- Specialists in D365 Commerce, not generalists
- Pragmatic, scalable solutions - no generic templates or over-engineering
- Proven track-record in supporting complex legal entity structures
Risk & governance
- Deep experience in fiscal and regulated retail markets
- Independent, honest retail advisory
Do you want to get in touch with us?
Get started →OUR PROCESS
Our engagement approach
At Frontline Tech, we generally believe in having an open-minded engagement model, but due to the complexity of retail implementation projects, we use the phases below as guidelines. Our focus is to reduce uncertainty and limit disruption to live operations while always using the agile way of working as a baseline. Furthermore, business involvement is critical for success, which is why we demand active participation and accountability from business stakeholders within each phase.
1
Assess & advise
- Understand existing business and architectural landscape
- Identify key regulatory and fiscal requirements and assess complexity
- Highlight risks and recommendations upfront
2
Execution and implementation
- Deeper analysis into requirements
- Build, test and implement solutions
- Iterative approach founded in agile principles
- Continuous inclusion and handover to business stakeholders
3
Optimization and operational support
- Performance monitoring and tuning
- Analysis of live usage and incremental enhancements
- Scaling the solution
We adapt this model to each client’s reality and requirements, but the goal remains the same: predictable delivery, minimal disruption and continuous reflections to retain an agile process.
OUR CORE CAPABILITIES
Expertise across critical retail operations
We focus on solving the challenges that emerge when retail operations grow across countries, systems, and regulations.
D365 Retail implementation
End-to-end implementation of D365 Commerce solutions for complex, multi-market retail operations.
View detailsRetail ISV modules
Operational add-on modules that extend and optimize standard D365 Commerce functionality.
View detailsFiscalization services
Fiscal-compliant POS solutions for retailers operating in regulated markets.
View detailsEcommerce & omnichannel
Integrated solutions connecting online and in-store retail operations into a single experience.
View detailsRetail advisory
Independent advisory services supporting decision-making across retail technology initiatives.
View detailsD365 Retail implementation for complex retail operations
Frontline Tech specializes in the implementation of Microsoft Dynamics 365 Commerce for retail organizations operating across multiple stores, companies, sales-channels and markets.
Our implementation work is grounded in real retail operations. We design, build, and support D365 Commerce solutions that perform reliably under high transaction volumes, regional complexity, and demanding operational requirements.
Retail-first implementations
Every implementation is shaped by store operations, performance constraints, and regulatory realities. We focus on delivering stable, scalable solutions that work in production, not just in demos.
Retail-first implementations
Every implementation is shaped by store operations, performance constraints, and regulatory realities. We focus on delivering stable, scalable solutions that work in production, not just in demos.
Retail ISV modules for D365 Commerce
Alongside implementation projects, Frontline Tech develops a portfolio of ISV modules that extend and optimize standard D365 Commerce functionality.
These modules are built from real-world implementation experience and address concrete operational challenges such as performance monitoring and optimization, data volume management, company and store creation, pricing workflows and day-to-day retail efficiency.
Performance
Advanced monitoring for ensuring stability in high-volume retail operations.
Data volume
Tools for data reduction and data cleansing
Legal entity setup
Accelerated, automated company and store creation workflows
Sales price management
Efficient and flexible sales price management solution.
Operational efficiency
Numerous extensions for improving day-to-day efficiency
Performance
Advanced monitoring for ensuring stability in high-volume retail operations.
Data volume
Tools for data reduction and data cleansing
Legal entity setup
Accelerated, automated company and store creation workflows
Sales price management
Efficient and flexible sales price management solution.
Operational efficiency
Numerous extensions for improving day-to-day efficiency
Fiscal-compliant POS solutions for regulated markets
Operating compliant POS systems across multiple countries introduces significant complexity, and the regulations are constantly changing. Frontline Tech stays at the forefront of understanding new fiscal changes across markets to ensure timely compliance with legal requirements.
We have extensive experience of operating stores in many different fiscal countries, and our solutions are designed to support D365 Commerce across a wide range of operational complexities. Before the end of May 2026, we will have solutions for 12 of these countries available on Marketplace. Furthermore, a handful of additional countries are planned to be available during the second half of 2026.
We currently support fiscalization in the following countries: Austria, Croatia, Germany, Greece, Hungary, Italy, Lithuania, Poland, Romania, Slovenia, Spain (Basque region) and Sweden.
Integrated ecommerce and omnichannel retail experiences
Modern retail demands seamless interaction between online and physical channels. Frontline Tech supports retailers in building integrated ecommerce and omnichannel solutions that connect stores, digital channels and customer loyalty clubs in Dynamics 365 Commerce.
Our experience operating live ecommerce solutions gives us a pragmatic understanding of the challenges involved, including order flows, returns, operational stability and customer club integration.
Independent retail technology advisory
Not every challenge requires a product or implementation. Frontline Tech offers independent advisory services to support retailers in making informed decisions about their retail Dynamics 365 Commerce landscape.
Whether validating an existing setup, planning future initiatives, or navigating complex trade-offs, our advisory services are grounded in real-world retail experience and delivered without any obligation for purchasing specific products.
Frequently asked questions
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D365 Commerce implementation & products
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Which industries do Frontline Tech support?
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Frontline Tech supports nearly all retail segments, while retaining the flexibility to opt out of markets with especially strict regulatory requirements, such as food & beverage.
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Which parts of the D365 Business Application stack do you cover
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Our focus in on D365 Commerce but we do experience in the broader Microsoft Business application stack.
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Do you offer full end-to-end D365 Commerce implementations or specific modules only?
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We have the experience to support in different ways, depending on the needs of the customer. We are available to support full Commerce implementations, adding modules to your existing solution and/or acting as advisors.
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Can modules be purchased individually?
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Yes, all our modules can be purchased individually based on your needs.
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How does Frontline Tech work with D365 company (Legal entity) and store creation?
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Firstly, we ensure that 1 company and store is set up correctly according to customer requirements. We then ensure that 2 of our key modules are ready for easily creating new companies and stores in this context. Finally, the 2 modules are used to create live companies and stores, while copying data from the chosen template company and store.
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Fiscalization & compliance
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For which countries do Frontline Tech support fiscal retail requirements?
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We currently support fiscalization in the following countries: Austria, Croatia, Germany, Greece, Hungary, Italy, Lithuania, Poland, Romania, Slovenia, Spain (Basque region) and Sweden.
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Are your fiscal solutions available on Microsoft AppSource/Marketplace?
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Not yet, but solutions for the 12 markets will be made available during the next months, with all 12 being available before the end of May 2026.
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How do you handle future regulatory changes?
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We are constantly monitoring changes in the supported countries, and with our extensive network, we are at the forefront of understanding new fiscal changes across markets, and how we can to support them.
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Advisory & engagement model
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Can your solutions be delivered as advisory-only without product purchase?
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Yes, we are available for advisory without any requirement for purchasing our products.
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How do we ensure that our business information is not used by other customers?
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We treat all customer information as confidential and handle sensitive data with strict care, as our reputation and trust are core to our business. We are also fully prepared to enter into a Non-Disclosure Agreement (NDA) to formalize these commitments. How do you structure the initial engagement with customers?
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How do you structure the initial engagement with customers?
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This always depends on the customer’s needs, but generally, we focus on reducing uncertainty and delivering a strong D365 solution that match the requirements.
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Operations, monitoring & support
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Does Frontline Tech offer Monitoring solutions?
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We help customers build monitoring solution using the Microsoft telemetry data and Application insights.
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Can Frontline Tech support existing D365 Commerce environments, or only new implementations?
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We can help with both new and existing implementations.
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Do you work alongside other implementation partners?
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Yes, depending on the context and the requirements of the project, we can work with partners that we have worked with before, or partners that the customer is already working with
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How are your solutions licensed or priced?
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For information about this, please contact us directly.
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Our experts ready to be your partners
Meet our team
Kim Guldager
Program Manager
Kim has more than 20 years of experience with Microsoft ERP solutions – always in a retail context. His primary roles have been as Sales Manager, Product Owner and Program Manager. During the last 10 years, Kim has acted as Product Owner for the full BESTSELLER D365 Commerce solution.
Payman Moghaddas
Senior Architect
Payman is a Technical Architect with 11+ years of experience in IT and ERP, specializing in retail. He has delivered large-scale Dynamics AX and Dynamics 365 Commerce implementations for multinational organizations, supporting solutions across 2,000+ stores in 23+ countries.
Jamie Villumsen
Senior Consultant
Jamie has more than 5 years of experience with D365 Commerce, with his primary roles being Project Manager and Business Analyst. Jamie has led the successful implementation of D365 Commerce in BESTSELLER, including 2500+ stores across 30+ markets.
Want to join Frontline Tech?
We work with complex retail systems, real-world constraints, and live operations at scale.
If you’re experienced in retail technology, D365 Commerce, or regulated enterprise environments and you value pragmatic, high-quality work we’re always interested in talking.
Contact
Get in touch to discuss projects, partnerships, or general inquiries.
Phone
+45 30 85 34 81Address
FRONTLINE TECH A/S
STORE TORV 1, 3.
8000 AARHUS
DENMARK
VAT (DK)
DK36903376