(PHILADELPHIA, PA/LAWRENCEVILLE, NJ, July 3, 2000) - FrontLine Technologies, Inc.
(www.frontlinetech.com), an IT consulting company, has designed and installed a comprehensive
e-service system for the Philadelphia Corporation for Aging (PCA)'s network of 150,000+ consumers.
The new, mission-critical system -- Consumer and Provider System (CAPS) -- replaces the one PCA had
used for the past fifteen years and improves the agency's service to the elderly and disabled in
Philadelphia.
Creating CAPS was a three-year effort, with input from close to 50 PCA staff members incorporated
into the final product. The system will be updated to accommodate new demands as needed.
"With its many internal departments and varied needs, PCA is like many businesses combined into one.
Our accomplishment was in creating a system that satisfies specific operational needs and meets PCA's
overall goal of providing fast, comprehensive service to the people reliant on PCA," said FrontLine
Technologies President Kris Subramaniam.
"The key to developing an effective software solution lies in effective requirements gathering.
To fully understand PCA's business, we began with high-level requirement sessions to fully understand
the system interdependencies. This enabled us to take a "divide and conquer" approach which entailed
rapid prototyping coupled with user feedback to quickly implement functional units of the system,"
said Peter Gust, VP of Technology of FrontLine Technologies. "We accomplished this using small teams
of 4-5 developers, both locally and abroad, that had an understanding of the big picture."
To assist PCA. FrontLine has completely redesigned and automated the following:
Provider and Consumer Demographic Maintenance, Call Intake, Care Planning/Costing,
Provider Budgeting/Billing, Waiting List Management, Departmental Workflow, Assessment Scheduling,
and Security. In addition, PCA is responsible for reporting statistical information to the State
of Pennsylvania. and has specific needs for internal reporting.
The new Windows-based system runs on Microsoft NT Client and Compaq Proliant NT Server and
consists of approximately 380 Visual Basic Screens, 400 Database Procedures and 50 Business Objects.
The system delivers sub-second response time to over 300 concurrent users and interfaces with
approximately 300 service providers on a daily basis. Web-enabled portions, developed in Microsoft
Active Server Pages, include Human Resource and Provider Billing functions. The system also interfaces
with the PeopleSoft Accounts Payable module.
FrontLine Technologies, Inc. is a Lawrenceville,
NJ-based information technology consulting firm specializing in the implementation of client server,
e-business and B2B technologies. The 40-person firm established in 1996 uses its proven Rapid Application
Development (RAD) methodology for clients, which include Philadelphia Corporation for Aging, Performance
Software, Rohm & Haas, Comcast Cable, FMC, Toys 'R Us. For more information,
visit www.frontlinetech.com.
Philadelphia Corporation for Aging is a non-profit agency established in 1973 to serve as the
Area Agency on Aging for Philadelphia. Its mission is to improve the quality of life for older
and disabled Philadelphians and to assist them in achieving optimum levels of good health,
independence and productivity. PCA receives it funds, in part, from the Older Americans Act and
the Pennsylvania Lottery through the Pennsylvania Department of Aging under Act 70.
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